When your USPS package stops moving, it’s a situation that demands action. Knowing what steps to take can save you time, stress, and money. 

At Cabrella, we simplify complicated shipping challenges. With our expertise in logistics and risk management, we help businesses and individuals overcome issues like stalled packages.

Interested in learning more? We’ve got you covered. In this article, we'll share the most common causes of shipping delays and provide actionable advice to get your package moving again.

What Are Common Causes of USPS Package Delays?

No matter what you’re shipping or why you're shipping it, if your package suddenly stops moving, it can lead to stress, disruption, and disappointment. 

Wondering what can cause these standstills? Although there are many reasons why shipments may pause, here are some of the most common causes of USPS package delays:

High Volume Traffic

Think of those times when everyone seems to be sending something, like during the holidays or major sales events. USPS systems are designed to handle a lot, but even they can be stretched thin when everyone is mailing packages at the same time. This surge in volume can slow down processing and extend delivery times as facilities work to manage the overflow.

Weather Conditions

Weather plays a role in how quickly your package travels. A clear day means smooth sailing, but a big storm can bring everything to a halt. 

Whether it's snow, rain, or a hurricane, adverse weather conditions can delay flights and ground transportation, causing a ripple effect that impacts delivery schedules across the country.

Operational Overloads

Sometimes, the issue is inside the system itself. USPS might face unexpected operational challenges, such as a malfunction in sorting machinery, a system outage, or a sudden shortage of staff. These internal disruptions can slow down the sorting and delivery process, leading to delays that weren’t anticipated.

Routing Errors

Every now and then, a package takes a wrong turn. Despite the sophistication of USPS's tracking and routing systems, human errors and technical glitches can lead to packages being sent to the wrong distribution centers or on incorrect delivery routes. These detours add extra travel time and can delay the arrival of your shipment.

Customs Delays

If your package is crossing borders, it has to go through customs. This can be quick and seamless, or it can be a lengthy pause, especially if there's a backlog or if the contents of the package need to be inspected more closely. 

International shipments are particularly prone to such delays, which can vary widely in duration depending on the current security measures at the border.

What Steps Should You Take if Your Package Is Stuck?

Your package isn't moving — now what? It's a common scenario that can be a major headache, but luckily, there are straightforward steps you can take to get things moving again:

Check the Tracking Information

The first step is always to check the latest updates on your package's tracking page. Sometimes, the answer to your delay is right there in the status update. If there's no recent activity or the status is unclear, that's your cue to dig a little deeper.

Contact USPS Customer Service

When the USPS tracking status leaves you with questions, the next best step is to contact USPS directly. You can reach them by phone, email, or at your local post office. Having your tracking number on hand will make the process smoother and help the customer service team find your package details fast.

File a Missing Mail Search Request

If your package has been stuck without updates for a prolonged period, consider filing a Missing Mail Search Request. This prompts USPS to start an internal search for your package in their network, which can help locate it and get it moving again.

What Are Your Options if Your Package Is Officially Lost?

You've checked the tracking information, followed up with customer service, and done everything you could, but now it's clear — your package is officially lost. 

While it’s certainly frustrating, there are still some steps you can take to resolve the situation and recover some of your losses:

File a Claim With USPS

Your first step should be to file a claim with USPS, especially if you purchased insurance at the time of mailing. 

That said, claims must be submitted within a specific timeframe after the last update on the tracking status. To file a claim, you must provide proof of the package's value and a copy of the original postage receipt.

Check Your Credit Card Purchase Protection

Many credit cards offer purchase protection that may cover lost or stolen items. If you used a credit card to pay for the lost items or their shipping, check your card's benefits to see if you're eligible for compensation.

Utilize Retailer Policies

If the lost package was an order from an online retailer, check the retailer’s policies on lost shipments. Many retailers will offer to resend the item or refund your purchase if the package is lost in transit, especially if the fault lies with the carrier.

How Can Cabrella Help?

When a USPS package gets stuck or lost, it can feel like you're out of options, but that's where Cabrella steps in. 

As experts in shipping insurance and risk management, we provide a suite of solutions tailored to overcome these challenges effectively:

Advanced Tracking and Monitoring

Our sophisticated tracking system does more than just monitor the location of your package. Rather, it provides critical insights into the status of your shipments and alerts you to potential delays. This level of detail can give you a clearer picture of your package's journey and enable proactive responses to issues.

Seamless Claims Processing

If your package is lost, and you're facing a dead-end with recovery, Cabrella’s streamlined claims process can help. 

Filing a claim with us is straightforward and efficient. We understand the value of your time and aim to resolve claims quickly, minimizing the inconvenience and stress associated with lost or delayed packages.

Proactive Risk Management

At Cabrella, we don't just react to problems — we prevent them. Our risk management tools can analyze historical data and predict potential delays, allowing you to make informed decisions about when and how to ship your goods. This preemptive approach helps avoid common pitfalls that might lead to package delays or losses.

Customized Insurance Solutions

Every shipment is unique, and so are its insurance needs. Cabrella offers shipping insurance solutions that cater specifically to the contents and value of your package. 

Whether it’s a high-value item or a sensitive document, we ensure our coverage meets your specific requirements, providing peace of mind regardless of your shipment's challenges.

Expert Support

Finally, our team of logistics and insurance experts is always ready to assist you. This personalized attention ensures you feel confident and informed throughout the shipping process.

How To Prevent Future USPS Shipping Delays

Teaming up with Cabrella can set you up for shipping success, but there’s always room to tighten up the process. 

First, choosing the right USPS service is key. Match the service you select to your package’s needs — for example, quicker options for urgent deliveries can keep your items moving even during busy seasons.

Securely packing your items is another simple yet effective way to reduce delays. A well-packed item moves through sorting faster, dodging the pesky hold-ups that come from damaged goods or re-packaging. Keep an eye on the weather and big holiday rushes, too, since these are prime times for delays.

Finally, get the address right the first time to save yourself a lot of back and forth. Don’t forget to keep your recipients in the loop, as well — a quick update on tracking information can make all the difference, allowing them to stay on top of any delivery changes.

Closing Thoughts

Overcoming a stalled USPS package doesn't have to be a solo journey. With Cabrella by your side, you gain a partner in shipping insurance and a wealth of expertise in managing and preventing delays. 

We can equip you with the tools and knowledge you need to handle everything from minor hiccups to significant disruptions, ensuring your shipments reach their destination smoothly. From leveraging our advanced tracking systems to utilizing our streamlined claims process, Cabrella is committed to enhancing your shipping experience. 

Remember, effective shipping isn't just about reacting to problems — it's about anticipating them. Contact Cabrella to enter a new era of proactive shipping.

Sources:

Weather routing and safe ship handling in the future of shipping | ScienceDirect

The Best Days to Shop in 2024 | U.S. News

How to Manage a Staffing Shortage | Monster Hiring

Investigating the impacts of time delays on trade | ScienceDirect